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What happens if I don't need my device anymore?

If you no longer need your device, simply return it to us. You can be sure that no exit fees will apply.

Please package your device (together with any chargers and other equipment) and send it to us via our reply paid address:

Live eftpos
Reply Paid 604
North Melbourne
VIC 3051

It is a good idea to request a tracking number to ensure you are able to track your return (it may cost up to $3). Then simply drop us an email at with the tracking number so we have a record of your return.

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