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Connectivity Issues

If you are experiencing connectivity issues, please attempt the following troubleshooting steps:

Option 1
Press Menu > Term > Support >
Enter Password: 767833
Press Enter > Press Tools > Press Ping > Press 3
Restart GPRS.
Once the device returns to the screen with the three options, please restart the device.

Option 2
Open the back cover with a coin or flat-head screwdriver
Disconnect the battery cable
Allow the device to rest for 1 minute
Plug the battery back in. Ensure that the battery has clicked in.
Power up your device

If the above options does not resolve your connectivity issue, please contact our support team.

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