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  • Remove the paper roll from the printer to ensure that there is no paper caught.
  • If the existing paper roll is damaged in any way then replace this with a new roll.
  • Verify that the printer door is properly latched.
  • Ensure that the battery charge state is not below the critically low level.
  • Plug device to a power source.
  • If the problem continues, power off the device for 10 seconds.
  • Power on the device.
  • Print a sample receipt. This will confirm if the printer is operational.
  • Please contact us at support@liveeftpos.com.au if the problem persists.
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