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Knowledge base
Getting Started
Accept Payments
How to accept payments on a mobile device
How do I add a payment surcharge?
Can I accept gift cards?
Account
How do I change my bank account details?
How do I change details on my account?
How do I change my billing address?
Application Process
How do I apply for Live eftpos?
How much does it cost?
What do I do if my application is still pending?
What documentation do I need to apply for Live eftpos?
Will I be locked into a contract for a period of time?
User Guides
Live eftpos black
Live eftpos green
FAQ
Who is Live eftpos?
How do I contact Live eftpos?
Where is Live eftpos based?
Where can I find information about Live eftpos security?
Can I order additional devices if I am already a customer?
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Guides & Functionality
Mobile device
What type of device am I provided with?
What functionality does the device have?
Which cards are accepted through Live eftpos?
Can I surcharge my customers?
Can your device process MOTO (manual transactions)?
View all (31)
Integrated device
How to process a refund
Virtual Terminal
How do I process a Virtual terminal refund?
How do I use a Live eftpos Virtual terminal?
Can I process Virtual terminal transactions on my phone?
Payments
Can I use my bank account with your facility?
Can I view my transactions and payments online?
How and when will I get paid?
How do I print a reconciliation report from my device?
What do I do if I have not been paid?
View all (7)
Orders
How do I order additional terminals?
What do I do if my order has not been received?
Live eftpos black
Where can I find the Live eftpos black user guide?
How do I settle my device?
How do I view a payment schedule?
How do I surcharge a customer?
How do I access online portal and member rewards?
Qantas Business Rewards Points
How do I earn Qantas Points with Live eftpos black?
When will my Qantas Points be credited?
Can I earn Qantas Points if I live outside of Australia?
How many Qantas Points can I earn with Live eftpos black?
How much do I need to pay for Live eftpos black?
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MyWeb Portal
Where can I view my monthly statement?
How do I reset my password for MyWeb?
How do I change my password for MyWeb?
How do I access my payment report?
How do I access MyWeb?
View all (6)
Accessories
Can I use the same charger for my new device?
How much do Live eftpos paper rolls cost?
How do I order stationary for my device?
Fees & Pricing
Overview
What are the interchange rates on Mastercard Credit Card transactions?
What are the interchange rates on Visa Credit Card transactions?
What date is rental charged?
What is interchange?
Troubleshooting
Mobile device
My device isn't working
My device is frozen
My device is printing faded receipts
My device keypad isn't working
My Live eftpos device connection drops out
View all (18)
eCommerce
General
Accepted Payment Methods
Payment schedule
How do I install the latest eCommerce update?
Surcharging
WooCommerce
Installing the WooCommerce Live eftpos Payment Gateway
How do I process a refund for an eCommerce payment?
Checkout using the Live eftpos Payment Gateway
Referring to completed transactions in WooCommerce
How to remove a plugin from Wordpress
View all (6)
Live group Merchant Portal
Payments
Viewing transactions
Searching and filtering transactions
Exporting transactions
Viewing and downloading settlement reports
eCommerce
Creating an API key for eCommerce plugins
Downloading plugins and viewing installation instructions
Account settings
Changing your portal password
Resetting your portal password
