Guides & Functionality

Mobile device

• What type of device am I provided with?
• What to do when a transaction declines
• What functionality does the device have?
• Which cards are accepted through Live eftpos?
• Can I surcharge my customers?

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Integrated device

• How to process a refund
• What Point-of-Sale (POS) systems can Live eftpos integrate with?

Virtual Terminal

• How do I process a Virtual terminal refund?
• How do I use a Live eftpos Virtual terminal?
• Can I process Virtual terminal transactions on my phone?

Payments

• Can I use my bank account with your facility?
• Can I view my transactions and payments online?
• Can transactions be performed on my Live eftpos device using a different currency?
• How and when will I get paid?
• How do I print a reconciliation report from my device?

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Orders

• How do I order additional terminals?
• What do I do if my order has not been received?

Live eftpos black

• Where can I find the Live eftpos black user guide?
• How do I settle my device?
• How do I view a payment schedule?
• How do I surcharge a customer?
• How do I access online portal and member rewards?

Qantas Business Rewards Points

• How do I earn Qantas Points with Live eftpos black?
• When will my Qantas Points be credited?
• Can I earn Qantas Points if I live outside of Australia?
• How many Qantas Points can I earn with Live eftpos black?
• How much do I need to pay for Live eftpos black?

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MyWeb Portal

• How do I access MyWeb?
• Where can I view my monthly statement?
• How do I access my payment report?
• How do I reset my password for MyWeb?
• How do I change my password for MyWeb?

Accessories

• Can I use the same charger for my new device?
• How much do Live eftpos paper rolls cost?
• How do I order stationary for my device?