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Guides & Functionality
Mobile device
What type of device am I provided with?
What to do when a transaction declines
What functionality does the device have?
Which cards are accepted through Live eftpos?
Can I surcharge my customers?
View all (36)
Integrated device
How to process a refund
What Point-of-Sale (POS) systems can Live eftpos integrate with?
Virtual Terminal
How do I process a Virtual terminal refund?
How do I use a Live eftpos Virtual terminal?
Can I process Virtual terminal transactions on my phone?
Payments
Can I use my bank account with your facility?
Can I view my transactions and payments online?
Can transactions be performed on my Live eftpos device using a different currency?
How and when will I get paid?
How do I print a reconciliation report from my device?
View all (10)
Orders
How do I order additional terminals?
What do I do if my order has not been received?
Live eftpos black
Where can I find the Live eftpos black user guide?
How do I settle my device?
How do I view a payment schedule?
How do I surcharge a customer?
How do I access online portal and member rewards?
Qantas Business Rewards Points
How do I earn Qantas Points with Live eftpos black?
When will my Qantas Points be credited?
Can I earn Qantas Points if I live outside of Australia?
How many Qantas Points can I earn with Live eftpos black?
How much do I need to pay for Live eftpos black?
View all (13)
MyWeb Portal
How do I access MyWeb?
Where can I view my monthly statement?
How do I access my payment report?
How do I reset my password for MyWeb?
How do I change my password for MyWeb?
Accessories
Can I use the same charger for my new device?
How much do Live eftpos paper rolls cost?
How do I order stationary for my device?