Welcome
Login
Solution home
Guides & Functionality
Enter your search term here...
Search
Guides & Functionality
Mobile device
What type of device am I provided with?
What to do when a transaction declines
What functionality does the device have?
Which cards are accepted through Live eftpos?
Can I surcharge my customers?
View all (36)
Integrated device (VX690)
How is the Live eftpos integrated device installed?
How does an integrated device work?
What POS systems are compatible with the Live eftpos integrated device?
How do I print a settlement Report on my integrated device?
How do I cancel a transaction with my integrated device?
View all (24)
LiveTap Pilot
LiveTap Pilot FAQs
LiveTap Pilot How to Guides
Virtual Terminal Beta Test: Everything you need to know
Virtual Terminal Beta Test: Everything you need to know
Virtual Terminal
How do I process a Virtual terminal refund?
How do I use a Live eftpos Virtual terminal?
Can I process Virtual terminal transactions on my phone?
Virtual Terminal: Everything You Need to Know
How to Process Refunds
Payments
Can I use my bank account with your facility?
Can I view my transactions and payments online?
Can transactions be performed on my Live eftpos device using a different currency?
How and when will I get paid?
How do I print a reconciliation report from my device?
View all (10)
Orders
How do I order additional terminals?
What do I do if my order has not been received?
Live eftpos black
Where can I find the Live eftpos black user guide?
How do I settle my device?
How do I view a payment schedule?
How do I surcharge a customer?
Qantas Business Rewards Points
How do I earn Qantas Points with Live eftpos black?
When will my Qantas Points be credited?
Can I earn Qantas Points if I live outside of Australia?
How many Qantas Points can I earn with Live eftpos black?
How much do I need to pay for Live eftpos black?
View all (11)
MyWeb Portal
How do I access MyWeb?
Where can I view my monthly statement?
How do I access my payment report?
How do I reset my password for MyWeb?
How do I change my password for MyWeb?
View all (6)
Accessories
Can I use the same charger for my new device?
How much do Live eftpos paper rolls cost?
How do I order stationary for my device?