Check there is sufficient paper in the device.
If there is a roll inserted, ensure the lid is closed properly and clicked in place. The printer may sound like it’s trying to print with nothing coming out. This will be the case if the lid is only partially closed.
For further assistance, please contact Customer Support on 1300 780 788 during support hours (8 AM-11 PM Monday to Friday and 9 AM-10 PM Saturday to Sunday) or Submit a support ticket.