Device maintenance is important to ensure that your Live eftpos device remains in optimal working condition.

 Below are some tips for looking after your device:


  • Ensure you always use a soft cloth when cleaning the device surface and keys. 
  • Ensure the device is on charge and has over 40% battery at the time of automatic settlement.
  • Ensure your device is on charge when it is not being used.
  • Ensure the current software is up to date with version is 3.1.2.
  • Do not remove screen protector, brand stickers or barcode label from the device.
  • Do not remove the battery or SIM card unless receiving assistance from Live eftpos support.
  • Do not deface the device with white-out, sticky tape, stickers, velcro or permanent marker.

If you require further assistance, contact our customer support team on 1300 780 788 or email support@liveeftpos.com.au.

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