Device maintenance is important to ensure that your Live Payments device remains in optimal working condition.

Below are some tips for looking after your device:

  • Ensure you always use a soft cloth when cleaning the device surface and keys
  • Ensure the device is on charge and has over 40% battery at the time of automatic settlement
  • Ensure your device is on charge when it is not being used
  • Ensure the current software is up to date with version is 3.1.2
  • Do not remove screen protector, brand stickers or barcode label from the device
  • Do not remove the battery or SIM card unless receiving assistance from Live Payments support
  • Do not deface the device with white-out, sticky tape, stickers, velcro or permanent marker

If you require further assistance, contact our customer support team on 1300 780 788 or email help@livepayments.com.

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