To process a refund on your integrated device, follow the steps below:
- Initiate a refund on the POS interface.
- The device will prompt you to Tap, Insert or Swipe the customer's card.
- If a contactless card is presented, position the card above the device screen. The device will advise if the transaction has been approved or declined and print a receipt.
- Alternatively, for Insert or Swipe card processing, select the account type on the device.
- The device will prompt for the customer to enter their PIN (if required) and then press 'Enter'.
- The device will advise if the refund has been approved or declined.
If you require assistance, contact Customer Support on 1800 861 321 or email firstname.lastname@example.org.