When we enable a business for eCommerce, we allocate an eCommerce Virtual Terminal to their account. When a transaction is processed, instead of a generic trading name appearing on the customer's statement, the payment gateway will use the trading name used from their Virtual Terminal account with a max amount of 21 characters.
This applies to Visa and Mastercard transactions. For American Express and JCB, statements will display the generic trading name. This is something that will be updated in early 2021.
If you require assistance, contact Customer Support on 1800 861 321 or email firstname.lastname@example.org.