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Support contact

Email: tapsupport@liveeftpos.com.au


What is LiveTap?

  • LiveTap is a tap to phone app that turns your Android phone into a contactless payment device.

  • LiveTap makes taking payments from your customers easy with no extra equipment or hardware.

What do I need and how do I get started?

  • LiveTap is currently available only on NFC enabled Android phones.

  • To run LiveTap you will need:

    • Stable internet connection

    • Minimum supported Android version 8.0

    • A Live Eftpos MyWeb account

    • The LiveTap app and plugin 

How do I explain LiveTap to my customers?

  • This is a tap on phone app which means you can tap your card or digital wallet against my Android phone to make a payment.

  • It is highly secure and is another way to take payments without a terminal or card reader.

What does my customer need to do to pay?

  • After entering the payment details and pressing charge the ‘Tap and hold’ screen is displayed on your phone. 

  • Ask your customer to tap their card or digital wallet against the back of your phone which is where the NFC chip is located.

  • Your customer will need to hold their card or digital wallet against your phone until you see the spinning circle which indicates the payment is processing.

What payment methods are currently supported by LiveTap?

  • Current supported methods:

    • Visa

    • Mastercard

    • Apple pay

    • Google pay

    • Samsung pay

  • Coming soon:

    • Amex

    • Eftpos

How do I get paid?

  • You will be paid to your existing nominated bank account on file for your business.

  • Settlements in line with your existing settlement period on other Live Eftpos products

What if I lose internet connection while the payment is processing?

  • If the payment processed successfully it will appear in your recent transactions.

  • If it doesn’t appear in recent transactions or you cannot connect to the internet you will need to contact us to check the transaction status.

What if my phone runs out of battery while the payment is processing?

  • If the payment processed successfully it will appear in your recent transactions.

  • If it doesn’t appear in recent transactions or you cannot recharge your phone you will need to contact us to check the transaction status.

Can I use LiveTap anywhere?

  • LiveTap can be used anywhere your phone can go (within Australia) as long as you have internet connection.


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