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Support contact

Email: tapsupport@liveeftpos.com.au


Contents

  1. How to get started

  2. How to take a payment

  3. How to cancel a payment before your customer taps to pay

  4. How to apply a surcharge

  5. How to enter a sales description

  6. How to give your customer a receipt by QR code

  7. How to give your customer a receipt by email

  8. How to view the details of a transaction

  9. How to void a transaction

  10. How to issue a partial refund

  11. How to issue a full refund


1. How to get started

Account set up

  1. Download the LiveTap app and LiveTap plugin from Google Store

  2. Have your MyWeb account details ready

  3. Open LiveTap

  4. Sign in with your MyWeb username and password

  5. Choose where you want the verification code to be sent

  6. In the LiveTap verification fields, enter the one time verification code that was sent to you

Pin set up

  1. Create a 4 digit pin that you will use to access LiveTap from now on

Get started

2. How to take a payment

  1. Select Take Payment

  2. Enter the amount to be charged

  3. Select Charge

  4. Ask your customer to tap their card or digital wallet on the back of your phone

Take a payment

3. How to cancel a payment before your customer taps to pay

  1. At any point before the customer has tapped their card or phone, you can press the back arrow which is at the top left of the app OR the back arrow on your Android phone

Cancel payment

4. How to apply a surcharge

  1. Enter the amount to be charged

  2. Slide the Surcharge toggle to the right

  3. Slide the Surcharge toggle back to the left to remove the surcharge

Apply a surcharge

5. How to enter a sales description

  1. In the Take Payment screen, select Description

  2. Type in the description and press Save

Enter a sales description

6. How to give your customer a digital receipt by QR code

  1. Once the payment is successful, select Send email

  2. Enter your customer’s email address then press Send

Receipt by QR code

7. How to give your customer a receipt by email

  1. Once the payment is successful, select Send email

  2. Enter your customer’s email address then press Send

Receipt by email

8. How to view the details of a transaction

  1. On the home screen, select Payments on the bottom menu

  2. Tap on the transaction you want to view

View transaction details

9. How to void a transaction

  1. On the home screen, select Payments on the bottom menu

  2. In the Recent tab, select the payment you want to void

  3. Tap the 3 dots on the top right then select Void

  4. In the Confirm void payment screen, select Void Payment

Void a transaction

10. How to issue a partial refund

  1. On the home screen, select Payments on the bottom menu

  2. In the History tab, select the payment you want to refund

  3. Tap the 3 dots on the top right then select Refund

  4. Tap the Partial refund option

  5. Enter any amount up to the value of the original transaction

  6. Tap Process refund

  7. In the Confirm refund payment screen tap Refund payment

Partial refund

11. How to issue a full refund

  1. On the home screen, select Payments on the bottom menu

  2. In the History tab, select the payment you want to refund

  3. Tap the 3 dots on the top right then select Refund

  4. Full refund is selected by default

  5. Tap Process refund

  6. In the Confirm refund payment screen tap Refund payment

Full refund

 


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